Warranty Terms and Conditions
Standard and Extended Warranty Terms and Conditions
Please contact Launch Support for all warranty and product support requests.
These terms and conditions apply to Standard and Extended Warranties of products purchased from www.launchtech.com.au .
In the event that You have a warranty claim in respect of a Product delivered within Australia, you will be asked to return the relevant Product to an Australian support centre.
These Terms and Conditions constitute a contract between the customer (you) and either Launch Tech Pty Ltd ABN 28 100 786 123 (“Launch Australia”)
These terms and conditions apply to Standard and Extended Warranties of Products from www.launchtech.com.au .
Please read the Website Terms and Conditions for further information.
It is important to note that Launch Australia supplies and supports all warranties relating to Products which are noted as being offered and supplied by Launch Australia (“Launch Products”).
Please note that you must keep your original product packaging in order to be eligible for our warranty service. In the event that you do not have the original packaging, you will bear the responsibility for safely packaging your Product for transport and Launch accepts no liability for any damage that may occur in transit.
Launch Australia and provide the warranties and product support set out in these Terms and Conditions in relation to Products offered and supplied by Launch Australia from the website.
The warranties and product support set out in these Terms and Conditions are provided by Launch Australia:
. the identity of the manufacturer of the Product;
. whether or not the manufacturer has provided its own warranties or product support in relation to the Product.
For the avoidance of doubt:
. We make no representations or warranty in relation to the existence, non-existence, validity, availability, terms or conditions of any other warranties or product support that may or may not be offered or provided by the manufacturer of the Product; and
. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
Subject to the terms and conditions set out below, Launch Australia agree to repair or replace the Launch Product which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Launch’s specifications during:
. the Standard Warranty period of 12 months; or
. the applicable Extended Warranty period, commencing on the date of delivery of the Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.
Proof of purchase (invoice or paid Order confirmation) must be provided when requesting service under the Standard or Extended Warranties.
Launch requires any customer requesting service under the Standard or Extended Warranties to comply with directions from Launch staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.
Where Products are already faulty or damaged upon delivery, photographic evidence of the damage must be submitted to Launch Support via the Support Center before the Product will be repaired or replaced in accordance with these terms.
Launch reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, Launch will determine, in its discretion, the closest Product within the then current range of Products offered by Launch with which to replace the faulty or damaged Product. The replacement Product may differ with the replaced Product in size and specifications, at the reasonable election of Launch. Launch may replace parts with refurbished parts. Replacement of the Product or a part under the Standard Warranty or Extended warranty does not extend or restart the Standard Warranty or Extended Warranty period.
If Launch is unable to repair or replace the Product, the customer will be provided with credit for Launch’s store or may be refunded the price of the Product (at Launch’s election). This credit or refund will be for the amount of the purchase price of the Product excluding the associated Delivery Cost.
In the event that a replacement, refund, or store credit is provided as per section 6, the faulty item will become the property of Launch.
Where Launch authorises warranty service of a Product, You will organise delivery to the appropriate authorised repair centre, provided that the Product is safely and securely packaged for safe transport. Launch will cover the cost of transport of the serviced Product to the Customer. Alternatively, the Customer may take the Product to the appropriate repair centre for service if Launch specifically authorises the Customer in writing to do so. Where the customer is located outside Australia, Launch may require that the Product be sent to Australia, as directed by Launch.
The Customer is responsible to inspect all goods received from Launch upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Launch within 3 days of receipt of the product. Failure to report physical damage on arrival within 3 days of receipt may result in denial of warranty for physical damage.
Launch reserves the right to determine which authorised repair centre (including Launch’s internal repair facility) is the appropriate service location in any particular circumstance.
The Product will be at the Customer’s risk while in transit to and from the Launch Authorised Repair Centre.
Launch may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Warranty and Extended Warranty do not apply as per section 17.
Launch reserves reasonable discretion to determine whether any Product is or is not performing in accordance with the Launch’s specifications, subject to applicable law.
The Standard and Extended Warranties are transferrable to a new owner of a Product originally purchased from www.launchtech.com.au , provided Launch is informed by contacting Launch Sales via the Support Center within 7 days of the date of transfer.
Extended Warranties are available for purchase for some Products, as listed on the Website. These Extended Warranties may be purchased up to 14 days after delivery of Your Products.
Where an Extended Warranty is purchased, it will replace the 12-month Standard Warranty period with the extended warranty period (for example, either 2 or 3 years).
Launch is entitled to terminate the Extended Warranty by e-mail notice to the Customer in the event that, in Launch’s opinion, the Product is used contrary to its specifications, in which case Launch will pay a pro-rata refund for the unexpired period of the Extended Warranty less administration expenses.
To the full extent permitted by law, the Standard Warranty and Extended Warranty will not apply in respect of a Product:
. If the Product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the Product;
. If the factory-applied serial number has been altered or removed from the Product;
. Which has suffered damage, malfunction or failure resulting from alterations, any alterations (hardware or software), accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product;
. To damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the Customer, unless otherwise specified in these Warranty Terms and Conditions;
. To any third-party software or hardware not contained in the Product as originally configured by the manufacturer;
. To any incidence of defective pixels (i.e. dead or stuck pixels) that arise for LED or LCD screens, Monitors except as determined by Launch to denote an LED or LCD panel fault (and except as covered by the Website Terms and Conditions).
. To any failure, to the extent that the failure is not a failure of the Product to perform in accordance with its specifications;
. To replacement or repair of any consumables (including batteries, cables), or lost parts or accessories;
. To service and support of any software operating system or application installed on any Product, except to assist in restoring the Product to its factory default settings; or
. To service of any product whilst it is outside Australia.
To the full extent permitted by law:
. Launch will not be liable for any loss, damage or alterations to third party hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
. Launch’s aggregate liability in respect of all claims under the Standard Warranty and Extended Warranty shall not exceed the original purchase price of the Product or, at Launch’s option, replacement of the Product with a like or similar Product.
. Launch excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.
Insofar as they apply to warranties relating to Launch Products supplied by Launch Australia, these Standard and Extended Warranty Terms and Conditions are governed by and must be construed according to the law of the State of New South Wales, Australia and the parties submit to the jurisdiction of the courts in that State.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Launch can be contacted by telephone at 1300 369 788 or via the Support Centre. Launch’s head office is located at 95 Betts Road, Smithfield NSW 2164 Australia