FAQ | Launch Tech Australia

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Find answers to common questions about our products, updates and warranty policies below. Still need help? Call us on 1300 369 788 or submit a support request.

Vehicle Compatibility & Access

X431 Vehicle Coverage

Please view Vehicle Coverage Finder

DOIP Connection Guide

Please view DOIP Connection Guide

Overcoming the FCA Firewall for Chrysler, Dodge and Maserati

In 2018, Fiat Chrysler Automobiles (FCA) installed a firewall in their vehicles, known as the Secure Gateway (SGW). FCA covers Alfa Romeo, Fiat, Chrysler, Jeep, Dodge, RAM and Maserati branded vehicles.

FCA’s SGW module prevents non-FCA authorised scan tools from communicating with vehicle systems, other than to read fault codes. To ensure your scan tool can navigate around this Firewall, your tool needs to be registered with FCA.(More details)

As an aftermarket scan tool company, LAUNCH scan tool has an active scan tool license agreement with FCA, so LAUNCH can be provided with this capability. Once the SGW is unlocked through the authentication process, LAUNCH has the same capabilities as it did on non SGW equipped FCA vehicles. The registration is done one time and there is a yearly subscription required. The number of vehicles you can service is unlimited.

Here is some information about Launch scan tool how to registration FCA. Make sure your scan tool APK is updated.

For AUSCAN, PRO, PRO3 and PADV, please visit and signup https://webapp.autoauth.com. (video guide)

For Eurotab I or Eurotab II, please visit and signup https://www.technicalinformation.fiat.com/tech-info-web/web/index.do

If you want more information, please email service_launch@yahoo.com.

Software Updates & Subscriptions

Account, Password & Activation

Retrieve Password for PRO3/PRO/SCANPAD, CRP129 and CRP229

Please view Retrieve Password Guide

“Activate Connector” Error on PRO3/PRO/SCANPAD/CRP229/IDIAG

How to fix “Please activate connector” problem for POR/PRO3/SCANPAD, CRP229 and Idiag

If you have Please activate connector message come up on the screen and you already registered your machine, this means the account you logged in is NOT for this machine, so please find out the right username and password for your machine.

Connection & Wi-Fi Issues

Wi-Fi Not Working on PRO3/PRO/SCANPAD or CRP229

WIFI not connecting. (Apply to CRP229 and SCANPAD).

Before sending the machine back, please try to connect the machine to a different network with strong signal and no other users on it to test if the machine if WIFI faulty.
If still have the same problem, it could be hardware issues, please send it back for further inspection.